Refund Policy

This Refund Policy applies to prepaid Top-ups purchased for Fabrix Organisation Balances. It should be read with our Terms and Conditions.

1. Nature of the product

Fabrix sells prepaid digital credits (Top-up Packages) that fund AI inference usage. Top-ups are not a recurring subscription. Credits are applied to your Organisation Balance after Razorpay confirms payment.

2. When refunds apply

Because Top-ups are prepaid digital credits, purchases are generally non-refundable once the Organisation Balance has been credited — including if credits remain unused.

We may approve a refund or balance Adjustment in limited cases, such as:

• Duplicate successful charges for the same Top-up
• Payment captured where credits were not applied due to a platform fault
• Other goodwill or support cases at our sole discretion

3. How refunds are handled

• Product flows do not automatically reverse a Top-up if a payment is later refunded at the payment provider.
• Balance corrections (credit or debit) are performed by a Platform Admin as an Adjustment, with a recorded reason.
• Where a monetary refund is issued, it is processed through Razorpay back to the original payment method, subject to bank and network timelines (typically 5–10 business days after approval).

4. How to request a review

Email support@fabrix1.com from your Organisation Login address with:

• Organisation name and login email
• Top-up amount, date/time (Asia/Kolkata), and Razorpay payment id if available
• Brief description of the issue

We aim to respond within 5 business days. Approvals are discretionary and may result in a payment refund, an Organisation Balance Adjustment, or both as appropriate.

5. Cancellations

There is no recurring plan to cancel. You may stop using the Service at any time. Unused Organisation Balance is not automatically cashed out except under the review process above.

6. Chargebacks

If you open a chargeback or dispute with your bank without contacting us first, we may suspend the Organisation pending investigation and adjust the Organisation Balance to reflect the disputed amount.

7. Contact

Billing support: support@fabrix1.com